top of page

FAQ

​

1. What is Spring Creek Mental Health Services?
Spring Creek Mental Health Services (Spring Creek MHS) is a psychiatric and therapy practice located in Goodlettsville, Tennessee. We provide compassionate, evidence-based care through psychiatric evaluations, medication management, and therapy. 

2. Where is your office located?
Our Spring Creek Mental Health office is at 303 South Main Street, Unit C, Goodlettsville, TN 37072. 

3. What are your office hours?
Spring Creek Mental Health Services are open Monday–Friday, 9:00 am–5:00 pm. We are closed on weekends. 

4. What services do you offer?
Spring Creek Mental Health Services offers:

  • Initial psychiatric evaluations for conditions like anxiety, depression, bipolar disorder, ADHD, schizophrenia, PTSD, and more.

  • Medication management when needed. 

  • Follow-up appointments (typically 10–20 minutes) for ongoing psychiatric care. 

  • Therapy / Counseling: We have licensed clinical social workers (LCSWs) and a licensed marriage & family therapist (LMFT) on our team.

  • Telemedicine services for added convenience. 

  • LGBTQIA+–affirming care with inclusive, trauma-informed practices. 

5. Who is on your clinical team?
Our team includes:

  • Board-Certified Psychiatric Mental Health Nurse Practitioners (PMHNP-BC) 

  • A Licensed Clinical Social Worker (LCSW) 

  • A Licensed Marriage & Family Therapist (LMFT) 

  • We treat a wide age range (some providers for clients 5+, 6+, 12+, and 18+ depending on provider).

6. What mental health conditions do you specialize in?
Some of Spring Creek Mental Health's specialties include:

  • Anxiety

  • Depression

  • Bipolar disorder

  • ADHD

  • PTSD

  • Schizophrenia / Psychotic disorders 

  • In addition, we provide culturally competent care for the LGBTQIA+ community. 

7. How do I make an appointment?

  • Initial evaluation: You can request a booking online through our “Start your Appointment” on the bottom of our webpage.

  • Follow-up visits: These can also be requested online, or through a text or call to our phone number

  • Referrals: Providers can refer patients via our “Refer a Patient” form. 

  • Contact: You can call or text us at 615-708-4950 or email info@springcreekmhs.com.

8. How much do sessions cost if I don’t have insurance or I'm out-of-network?

  • The initial psychiatric evaluation is $300 if you are out-of-network or uninsured. 

  • Follow-up appointments (10–20 minutes) are $125 if out-of-network. 

  • Note: Booking or submitting a request does not guarantee an appointment — your insurance and details have to be verified first. 

9. What insurances do you accept?
Some of the insurance providers we accept:

  • BCBS (Blue Cross Blue Shield) 

  • UnitedHealthcare (commercial) 

  • Cigna / EverNorth 

  • Humana Medicare 

  • Oscar Health / Oscar Small Group 

  • Tricare 

  • Aetna / Meritain 

  • Carelon Behavioral Health, Wellpoint TennCare, and more. 

  • If your provider is not listed, you can call us to check coverage. 

10. Do you provide services for the LGBTQIA+ community?
Yes — we are affirming and inclusive. We have team members who are LGBTQIA+ or allies, and we use practices like name affirmation, pronoun use, and trauma-informed care. 
We also maintain a list of internal and external resources for:

  • Coming out

  • Gender identity and transitioning

  • Family dynamics

  • Dealing with discrimination or minority stress 

11. Can I refer a patient to Spring Creek MHS?
Yes. Providers can refer patients via our online referral form. 
You can also fax (888-494-1676) or email (info@springcreekmhs.com) referrals. 

12. Do you offer telemedicine / virtual appointments?
Yes, we do. Our team provides telemedicine services to increase accessibility and convenience.

13. What age groups do you serve?

  • Some providers see children as young as 5 for therapy. 

  • Psychiatric services: certain practitioners see clients 6 years and older, 12 years and older, or 18+, depending on the provider. 

14. What is your philosophy of care?
We believe in a collaborative model: patients and providers work together to make decisions. Our approach is open-minded and nonjudgmental — every patient’s journey is unique. 

15. How can I get support or more resources?

  • Visit our LGBTQIA+ Resources page for curated support. 

  • Check out our Resources & News / blog for mental health content. 

  • Contact us directly via 615-708-4950 or info@springcreekmhs.com if you want help finding external resources.

bottom of page